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Return & Cancellation Policy:


We are fully aware that sometimes the customer changes his mind about what he has bought. If you change your mind before receiving the purchase order, simply contact Customer Service and we will do our utmost to cancel the purchase order, provided that the order has not already been sent.
If the order is already sent, that cancellation will be treated as a refund (return). Please refer to the "Retrieval" section below for more information. In any case, you can always communicate with our customer service and will be happy to provide any assistance.

If I decide I do not want my order delivered, can I return it directly to your delivery partner?
Unfortunately, you can not return your order at the time of delivery directly, but you should contact the technical support team or the after sales team via the different communication methods described in the online store.


Wrong, defective or damaged products

We strive to provide a full and faithful description of the products displayed on the website. We also take care to ensure that products reach you before expiration dates for a long period of time (when and as applicable).

However, we must acknowledge that errors may occur.

 As a result of an error, if:

- received the product not required;

- or the product does not conform to the description shown on the website;

Or received a defective or defective product, please log in to your account and fill out a refund form to initiate the recovery process and your Customer Service will contact you to assist with your order.

Or contact customer service to help with the following email:


The product must be returned to us in the same condition as it received in its original packaging and packaging as it is, within 14 days from the date of receipt of the order. The original invoice must also be highlighted with your identity.

Once we receive and preview the returned product (s), we refund the product price and any applicable delivery charges.

Common Questions :

I have other questions about return, refund and cancel order. Who can I contact?
Our customer service team is always ready to answer your questions between 9:00 am and 9:00 pm, all days of the week. Contact us at

If you return a product that you have purchased using a return voucher to one of your stores, how will the return process be processed?
After reviewing your products, we will issue a credit memo for your return.

Where can I spend my credit memo?
When you return any product by different shipping methods, you can choose to receive your return value in the form of a credit memo, which you can use to shop from the same brand electronically only and not including our stores directly or agents.
If you receive a credit memo from a cosmetics store, you can use it to market fiber products electronically only.
The credit memo is valid for a period of 3 months from the date of issue.

What is a credit memo and how do it differ from the return voucher?
When you return any different shipping product, you can choose to receive your return value as a credit memo, which you can use to shop online only and directly.
If you receive a credit memo from a Lev store after returning a fiber product, you can use it to market the Lev products in the online store only.
If you make a payment using different payment methods, then return your purchases either by electronic order or by arranging a date for your returns, you will receive your return value as a return voucher, which you can use to purchase fiber products electronically.
The credit memo and the return slip are valid for a period of 3 months from the issue date and must be spent once.

If I return a product that I have purchased, can I redeem part of the money in cash and the remainder with a credit note?
No, we apologize, you will not be able to split your money in any way.
If you have paid in cash, you can receive your financial dues in cash or from a credit memo.
If you have paid by credit card, you will receive your financial dues to the card, or get a credit note
Your credit memo will be valid for 3 months from the date of issue and you can use it to shop for fiber products online only.

Can I return fiber purchases from to a store?
 No, we apologize, you can not return it directly ... You must coordinate with the technical support team and the after sales service by applying to the following email: The terms and conditions and the use and retrieval policy are approved or approved. Our stores are located in Saudi Arabia only.

I paid my order using a return voucher only, then canceled the order. Can I use the return voucher again?
Certainly. You can use the return voucher again after receiving confirmation from us by email.

Can I return a portion of promotional products, where the total cost of my purchases has been deducted?
"Yes, you can return products that were originally part of a promotion, but you will lose the value of the discount, and the original price of the product will be calculated.

If I pay for my order by credit or debit card, how long does it take to transfer the refund?
If you have paid by credit or debit card, it will take the following time:
    2-5 business days to receive returned products.
    2 working days for quality check and refund.
The bank or card issuer may take an additional 7 to 14 business days to complete the process.

I paid my purchases using a return voucher, using a credit card (Visa or MasterCard), a payment service or PayPal, and now I want to return my entire order. How is the return process performed?
no problem. After reviewing your returns, we will issue a new return voucher to cover the value of both your old return voucher and the amount paid by your credit card (Visa or Mastercard), SADAD or PayPal.